SCRIPTLYTH_Request a Script
// legal

Refund & Delivery Policy

Last updated: June 2, 2026

Custom software is bespoke work. This policy explains how we deliver, how refunds work, and what to expect when something goes wrong.

1. Delivery process

  • Kickoff: within 2 business days of deposit clearing.
  • Milestones: shared in a private project board with daily progress visibility.
  • Final handover: source code, Docker image (where applicable), README, runbook, and a 30–90 minute walkthrough call.
  • Channels: code via private Git repository; assets via encrypted link; credentials via your secret manager of choice.

2. Delivery timelines

  • Micro tier: 48–72 hours.
  • Standard tier: 5–10 business days.
  • Engineered tier: 2–4 weeks, sometimes longer for systems requiring research.

Timelines start from the day requirements are fully approved and necessary access is granted.

3. Acceptance

You have 7 days from final handover to test and report any defect against the agreed brief. After 7 days with no report, deliverables are deemed accepted.

4. Refund eligibility

  • Before work begins: full refund of deposit, minus payment processing fees.
  • During engineering: partial refund proportional to work not yet completed. Completed milestones are non-refundable.
  • After delivery — in-scope defect we cannot fix: we will refund the affected portion of the project fee. We will always attempt to fix first.
  • After delivery — out-of-scope changes: not refundable; handled via a change order.

5. Non-refundable situations

  • Client-side blockers (missing data, revoked credentials, unresponsive for 14+ days).
  • Third-party platform changes after delivery that break the script (we offer paid maintenance).
  • Force majeure events.

6. Warranty

30 days (Micro/Standard) or 90 days (Engineered) of free bug fixes for in-scope defects from final handover. Outside this window, maintenance is billed at our hourly rate or via a maintenance plan.

7. Cancellation

You can cancel any time in writing. Cancellation fees are pro-rated to work completed. We will hand over any in-progress source on request.

8. Refund processing

Approved refunds are processed within 7 business days to the original payment method. International transfer fees may apply.

9. Contact

Delivery or refund questions: info@scriptlyth.store · (629) 305-3566.